My account is blocked or suspended – what should I do?
If your Mostbet account is blocked or suspended, do not create a new account. First try to restore access:
- Check your email/SMS: Mostbet usually sends a message explaining the reason (verification, security, duplicate account, etc.).
- Contact support:
- Open the website or app.
- Use Live Chat (fastest) or the support email.
- Mention your login, registered phone/email, and describe the problem clearly.
- Send required documents: If they ask for KYC, upload clear photos of your NID/passport and sometimes a payment method screenshot.
Note: Until verification or investigation is finished, bets, withdrawals and casino play may be limited. Always use real data during registration to avoid future blocks.