Why was my withdrawal cancelled or rejected?

If your withdrawal from Mostbet was cancelled or rejected, it usually means something was not correct in the request. Common reasons are:

Unverified account
- Your KYC (ID, address, phone, email) is not fully verified.
- Go to Profile → Verification and upload the required documents.
Wrong payment details
- Card, bKash, Nagad, Rocket, or bank details were entered incorrectly.
- Check and submit the correct information, then request again.
Bonus or wager not completed
- If you used a bonus in casino or sports, rollover requirements may not be finished yet.
- See Bonus / Promotion rules and complete the wagering.
Multiple accounts or security check
- Mostbet may cancel a withdrawal if they detect duplicate accounts or unusual activity.

Tip: Check the message in your withdrawal history, then contact Mostbet support via live chat if you still don’t understand the reason.